Shipping Policy
Shipping Cost
Shipping Cost is calculated on per product,
which will be reflected on your checkout page.
India / Domestic orders: Shipping cost is
Rupees 150 per product
Outside India / International orders:
Shipping cost is Rupees 1050 (15 U.S.D) per product (In some cases it may
exceed as per courier service availability).
Shipping Time
Domestic orders: The products ordered can
be expected to be delivered within 5-7 days in major metro cities in India and
can take anywhere between 8-10 days for other locations in India, from the time
the order is confirmed.
International orders: Delivery outside
India is expected to take up to 15 working days depending on the postal code
and mode of shipping. Please include 3-5 working days if you choose to go for
stitching. We only ship through reputed courier companies like FedEx, DHL,
Arihant etc.
Delays in Delivery
These are indicative & approx. values
only and items can be shipped earlier or later also on case to case basis
depending on availability of item and other factors.
Delivery time is subject to factors beyond
our control including unexpected travel delays from our courier partners and
transporters due to weather conditions and strikes. We will keep you informed
on the status of your order including delays if any.
No refund, returns, replacement &
exchange will be entertained for this reason.
We may also choose to deliver the shipment
in parts. In that case if you choose to cancel your order we can only cancel
the unshipped part of the order. (Not valid for all the cases).
Product
Availability
We make an earnest effort to make sure that
merchandise listed on our website is available in stock and that the prices
shown are correct. In the unlikely event when we’re not able to send your order
or replacement due to unavailability of the product in our warehouse, we will
inform you within a maximum of 5 working days from the date you place the
order.
Cancellations
We will be able to accept COD order change
or cancellation requests within 24 hours of placement of order. Unfortunately,
we cannot cancel orders once they are processed.
Important
information regarding Address
Any changes in your address needs to be
informed to us within 24 hours of placing the order. You cannot make any
alterations to your address 24 hours past your order placement/after the parcel
is shipped.
If you want to ship multiple products to
different addresses we request you to please place different orders for each
delivery address.Please make sure your shipping address is correct as some
courier companies charge a penalty for incorrect shipping addresses, wherein the
address and zip code do not match. The customer will bear the cost of any such
penalties/fees. In the event of a reshipment of the same order, customers will
be responsible to pay re-shipping charges for the reshipment.
Please make sure there is somebody
available to collect the package when the delivery is made as in some countries
parcels will be left at door if someone is not there to receive the package or
no one answers the doorbell. Our courier agents will not be able to provide
sign confirmation of delivery made in such cases.
Lost In transit
If a shipment is lost in transit, we wait
for 15 days and then reprocess the same order. In case a replacement is not
available of the same design we may ask you to either take a refund or select
alternate product.
# Delivery services are subjected to
natural calamities or national emergency, and may be delayed.
# If you have any question about our shipping policies, please feel free to email us at service@clotheshoper.com